Shane Goulding, China – Nov 2012
Dear Margaret,
You asked for a little feedback so here are some comments for you.
Before we left, and in planning our trip, we experienced nothing but fast and friendly responses from you. Each time we wanted to change our plans, you responded in a very timely manner and were very accommodating in our requests. Even when it came to payment, you kindly agreed to let us pay a deposit and bring the remaining balance in cash which we greatly appreciated. Thank you again for that. The service we received from first contact with Eastern and Southern Safaris right up until we arrived was perfect.
Both Julius and yourself were waiting for us at the airport and were very easy to recogise. You let us know what to look out for. Thank you.
During the Safari, Julius was very friendly and made great efforts to show us as much as he could. Each time we had a question about the different areas we were travelling to/through, about the animals, people etc he answered them in a very knowledgeable way. If we were a little late meeting in for a game drive, it never seemed a problem and at no time did we feel we had to rush. Julius gave us exactly what we wanted – a very relaxing holiday. We thank him for this and putting up with us for the week we were in Kenya.
The only time I experienced anything negative at all (and I understand that this has nothing to do with Eastern and Southern Safaris) was at the Naivasha Sopa Lodge. I wanted to buy stamps for some postcards that I had purchased previously. However, the man in the gift shop refused to sell me any as I had not purchased his cards. He was a little rude about this and it left me a little upset as up until this point, we had experienced nothing but overly friendly people going out of their way to help us and make our trip relaxing and memorable. Again, I know this is not a reflection on your company.
As far as the extra activities go, we did take a forest walk at the mountain lodge and had a bush ‘tea party’. I was not expecting this which was a lovely surprise. We are very pleased we did this. We also had massages at the Samburu Game lodge and Susan (I believe this was her name) was amazing. She explained what type of massage she gave and left us feeling relaxed and refreshed. We also went on a boat ride at Lake Naivasha which was a great way to leave Kenya. Our guide started off by saying ‘let me give you a great tour. Leave it to me and do not worry about anything.’
In short, I would have no trouble recommending Eastern and Southern Safaris to friends if they were thinking of taking a trip to Africa.
As you know, it was my second trip to Kenya. However, this time, I can honestly say that you and Julius provided superior service. At no time did we have to worry about anything anything. In addition to this, the trip was very comfortable and the vehicle which was used was very clean. Thank you. As for any options or extra activities, there was no pressure to partake in them which was also appreciated. I had looked at different Safari company’s before deciding to use Eastern and Southern Safaris. We are very glad in the end, we used your services. We could not have imagined a better time than what we had. I hope I can recommend Eastern and Southern Safaris to friends/colleages and use your services myself in the future.
Thank you to you and Julius for everything!
